Last updated: September 6, 2026
This Privacy Policy explains how MEDOCX PORTAL L.L.C S.O.C (“we,” “us,” or “our”) collects, uses, and protects information in connection with the Medocx mobile application (the “App”), on both iOS and Android. We are committed to protecting your privacy and to collecting only the minimal information needed to operate the App. By using Medocx, you agree to the practices described in this policy.
We collect a deliberately small amount of information. Specifically:
Medocx does not have its own username-and-password system. You sign in through your device’s sign-in provider: Sign in with Apple on iOS, and Google Sign-In on Android. In each case the provider handles authentication and returns to us a unique identifier for your account.
From Apple we receive an app-specific identifier: an anonymous string of characters that lets us recognize your account and associate it with your saved content. It does not contain your name or contact details, and it cannot be used to identify you outside of the App. We do not request or receive your Apple email address or your name.
From Google we receive an account identifier for the same purpose. We request only the basic sign-in scope, and we store only the identifier itself. Depending on how Google structures its response we may also be shown your Google account email address; where we are, we do not store it, and it is discarded once your identifier has been recorded. We do not request your Google profile, contacts, or any other Google data.
Throughout this policy, “your sign-in identifier” means whichever of these two identifiers applies to you. Your Apple account and your Google account are separate; signing in with a different provider creates a separate Medocx account, and saved content is not carried between them.
When you save a video within the App, we store a record linking your sign-in identifier to the videos you have saved, so that your saved list is available when you return or use another device.
When you answer a question incorrectly, or mark a flashcard as Hard, we store a record linking your sign-in identifier to that item so it can be gathered into your Troubling Spots review list and reach your other devices. The record is only the identifier of the question or card. We do not store the answer you gave, a score, a grade, or any history of your attempts.
These records are removed as you improve. Answering a question correctly, or marking a card as Easy, deletes the corresponding record. The list therefore only ever reflects what is still outstanding, and it can be emptied entirely by working through it.
This section applies to the iOS app. The Android app does not currently record these counts, and the switch described at the end of this section does not appear in it. If that changes, this section will apply there too and we will update the date at the top of this page.
Once a day, the App sends us a small set of totals, so that we can tell whether it is working and whether it is being used: how many videos you watched, how many episodes you listened to, how many questions you answered and how many flashcards you turned over that day, and how many times you opened the App. It also sends the version of the App and of your operating system, so that a change in those numbers can be told apart from a release that broke something.
These records are kept against an install identifier: a random code the App generates for itself the first time it runs, and stores only inside the App. It is not your sign-in identifier, it is not your device’s advertising identifier, and it is not shared with any other app or company. Deleting the App destroys it, and installing the App again creates a new one.
They are totals and nothing else. We do not record which videos you watched, which questions you answered, or which topics you spend your time on, and we keep no time of day — only the day itself. A day is five numbers and an install code, and there is nothing in it that could be unwound into a record of what you were studying, or when.
If you are signed in, the day’s totals are associated with your account, so that they are included when you download your data and removed when you delete it. Days recorded before you first signed in are not associated with any account.
You can switch this off at any time. In the App, open Account Settings and turn off Share anonymous usage counts. Nothing further is counted, anything counted but not yet sent is deleted from your device immediately, and everything else in the App continues to work exactly as before.
Your daily goal and your per-topic progress are stored only on your device and are never sent to us or to anyone else. We cannot see how far through any topic you are, or which questions, videos and cards you have used — only the daily totals described above. Because this information never leaves your phone, it does not follow you to another device, and deleting the App erases it. You can also clear it at any time using Delete all progress at the bottom of the Topics screen, which does not affect your account, your saved videos, or usage counts already recorded.
That is the full extent of the personal information we collect.
To be clear, Medocx does not collect:
We do not use cookies or similar tracking technologies, and we do not track you across other apps or websites. The App contains no advertising, and no third-party analytics or attribution software development kits. The usage counts described above are collected by us, held by us, and used by us alone.
The review list described above exists solely to build the Troubling Spots feature for you, and it is not used for analytics, profiling, or any purpose other than showing you that list. Together with the daily totals, it is the only record we hold of how you have used the App. Nothing you watch, listen to, or read is recorded individually: we can see that fifty questions were answered on a given day, and we cannot see which fifty.
We use the limited information we collect solely to:
We do not use your information for advertising, profiling, or any form of tracking.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We rely on the following service providers to operate the App:
We may also disclose information if required to do so by law, or where necessary to protect our rights, our users’ safety, or the integrity of the App.
We retain your sign-in identifier, your saved-video records, and your review-list records for as long as your account remains active. Individual review-list records are deleted automatically as soon as you resolve the item, as described above. Usage counts are deleted automatically 18 months after the day they describe. If you request deletion of your data, we will delete this information from our systems, except where we are required to retain it by law.
You have control over your information:
You can delete your Medocx account and all data associated with it at any time. In the App, open Account Settings and choose Delete account. This permanently removes your sign-in identifier, your saved-video records, your review-list records, and the usage counts recorded while you were signed in, from our systems. The deletion takes effect immediately and nothing is retained afterwards, except where we are required to retain it by law.
Usage counts recorded before you first signed in are not associated with your account, and so are not removed by deleting it. They consist of the daily totals and the install code and nothing else, they are not connected to your sign-in identifier, and they are deleted automatically after 18 months. Uninstalling the App destroys the install code held on your device.
If you no longer have the App installed, or you would prefer us to do it for you, email us at [email protected] from the account you wish to delete, or include enough detail for us to identify your records. We will action the request within 30 days.
Deleting your account does not affect the daily goal and topic progress stored on your device; uninstalling the App, or using Delete all progress, removes that.
If you are located in the EEA or the UK, you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or request data portability. Our legal basis for processing the limited data described above is the performance of our service to you (providing your account, your saved content, and your review list) and, for the usage counts, our legitimate interest in maintaining and improving the App. You can object to the usage counts at any time, and immediately, by switching them off in Account Settings. To exercise these rights, contact us at [email protected].
If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising your rights. We do not sell or share your personal information as those terms are defined under California law. To make a request, contact us at [email protected].
Medocx is intended for medical students and healthcare learners and is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us at [email protected] and we will delete it.
Your information may be stored and processed on servers operated by our service providers, which may be located in countries other than your own. Where required, we take steps to ensure your information receives an adequate level of protection.
We take reasonable technical and organizational measures to protect the information we hold against unauthorized access, loss, or misuse. All data transmitted between the App and our servers is encrypted in transit using HTTPS. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of Medocx after any changes indicates your acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
MEDOCX PORTAL L.L.C S.O.C